Why accessibility matters for eCommerce

Document outline:

There’s a lot of talk about accessibility these days. But what does it mean?

The Canadian National Institute for the Blind defines accessibility as access, which refers to the ability for "everyone, regardless of disability or special needs, to access, use, and benefit from everything within their environment."

Just like curbs and thresholds present a serious problem in the physical world for someone who uses a wheelchair, digital barriers make it impossible for many people to navigate the web. And as several activities, including shopping, are so much easier for people with disabilities to do online, creating accessible eCommerce is very important.

Accessibility in numbers

Accessibility is not simply the right thing to do, it also benefits everyone involved: people, businesses, and community in general.

Let the numbers do the talking here

The buying power of 6.2 million people with disabilities is over $50 billion in Canada alone. Together with friends and families, they represent the third-largest market segment in North America. Around the world, 1 billion people (15 percent of the Earth’s population) experience some form of disability, and their buying power on the global scale is $1 trillion.

There are so many people out there who can shop, study or be entertained online—but in spite of that fact, only 1 percent of the top million homepages are accessible.

Just think about a blind person who wants to order something from an online store. If the website is not accessible and there’s no one able-bodied to help, they simply won’t be able to do so. From a business point of view, an inaccessible online store for people with disabilities is missing out on conversions, clients and revenue (even without mentioning the possibility of getting a WCAG compliance lawsuit).

Common accessibility issues with online stores

There are many types of “web impacting” disabilities that can prevent a person from navigating a website easily. But the majority of the problems related to interacting with the web can be divided into four major disability categories:

Let’s look at some digital barriers that people face with each of the above-mentioned impairments.

Visual disabilities

" 1.5 Million Canadians identify themselves as having sight loss. An estimated 2.6 million Canadians are colorblind. "

When people can’t see a web page, they rely on screen readers to wayfind online. Screen readers use Text-To-Speech technology to convert text information into synthesized speech (or Braille for the deafblind users). But screen readers don’t simply read out all the text on the page word by word—this would be a complete mess and extremely hard to navigate.

The web is based on HTML, and when done properly, a web page has a clear structure where each element is named and described correctly. This way it’s understandable and easy to navigate with the keyboard and the readouts from a screen reader.


Motor disabilities

" Almost 1M Canadians experience some kind of dexterity problem, according to Statistics Canada. "

Any website is easy to navigate with a mouse—because they are designed this way. But people with dexterity disabilities are unlikely to use a mouse, and rely on the keyboard instead. This creates a lot of problems for them while using the web, because interaction with anything but a mouse simply wasn’t built into the code of the majority of the websites.

Some of the typical problems in this case are:

Auditory disabilities

" The Canadian Hearing Society estimates that there are 3.15 million Canadians who are hard of hearing and 340,000 Canadians who are deaf, including an estimated 11,000 who are deaf-blind. "

Unfortunately, it’s a common misconception that people with hearing disabilities don’t need some specific accessibility help, as they can see the websites, navigate them with a mouse, and read all text content just fine.

As modern websites have a lot of multimedia content (like news clips, educational videos or commercials), people with hearing impairments can miss out on enormous chunks of information. To avoid this, all audio on the website should be provided with an easy-to-read text equivalent. When sound is present, closed captioning and transcripts would be a great way to go.

Also, adding subtitles would benefit people who want to watch a video somewhere where that’s hard to do (like on the subway where it’s too loud, or in the library, where it’s too quiet), or people with a poor internet connection.

Another accessibility issue for people with hearing disabilities that may not be so obvious – the contrast between the text and the background shouldn’t be too sharp and the colours on the website shouldn’t be too bright. As people with hearing disabilities rely on visuals to get information, they are much more sensitive to it and explicitly bright colors would be hard to look at.

Cognitive disabilities

This is the largest group of computer users with a disability, which is extremely varied in terms of types and severity of medical conditions. People with cognitive disabilities can see, hear, and navigate websites, but find it hard to focus and remember large amounts of information. It’s still the most overlooked type of disability because the variety of cognitive impairments is too diverse and it’s hard to provide a comprehensive accessibility solution for all of them. Take a look at some of the accessibility barriers that people with cognitive impairments find challenging.

Accessibility barriers


These are just some of the accessibility barriers people with disabilities face every day on almost every website out there. Even these few accessibility issues turn people’s online experience into an inaccessible nightmare, but there are many more.

And, just like how the accessibility of our physical environment is a basic human right, digital accessibility for all people is exactly the same. Making all aspects of the web accessible for everyone is not an option – it’s the law and our moral obligation to do so. You can do your share, and we can assist you with that. Check how accessible your website is, or learn more about digital accessibility from our knowledge base.